extbo FAQ

Creating an extbo account is straightforward. Click the registration link on the extbo platform and fill in your basic details — your full name, date of birth, email address, and mobile number. You will receive a one-time PIN (OTP) to verify your mobile number. Once verified, you can set your password and log in. Before you can make your first deposit, you will need to complete identity verification (KYC) by submitting a valid Philippine government-issued ID such as a PhilSys card, passport, driver's license, or UMID. You must be at least 21 years old to register on extbo.

extbo requires a valid, government-issued photo ID to verify your identity. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License (LTO)
• UMID (SSS/GSIS)
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). Verification is typically completed within 24 hours on business days.

If you've forgotten your extbo password, click the "Forgot Password" link on the login page. Enter the email address or mobile number associated with your account. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to create a new password. If you don't receive the reset link within a few minutes, check your spam folder or contact extbo support for assistance.

No. extbo's terms and conditions allow only one account per person. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in all accounts being permanently closed and any winnings forfeited. If you already have an extbo account and accidentally create a second one, contact support immediately to resolve the issue.

If you wish to permanently close your extbo account, contact our support team via live chat or email at [email protected]. You will be asked to confirm your identity and the reason for closure. Before closing your account, make sure to withdraw any remaining balance. Once an account is closed, it cannot be reopened. If you need a temporary break instead, consider using extbo's cooling-off period or self-exclusion tools available in the Responsible Gaming section.

extbo accepts the following payment methods for Filipino players:

• GCash – Instant deposits and fast withdrawals
• PayMaya (Maya) – Instant deposits and fast withdrawals
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Cards – Visa and Mastercard debit cards issued by Philippine banks

Important: extbo does not accept credit cards for gambling deposits, in compliance with Philippine banking regulations. Cryptocurrency deposits are also not accepted.

The minimum deposit on extbo is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit, but individual transactions may be subject to limits imposed by your payment provider. If you need to deposit a large amount, you can make multiple transactions or contact extbo support for assistance with high-value deposits.

Withdrawal processing times on extbo depend on the payment method:

• GCash / PayMaya: 1–3 business hours (often faster)
• Bank Transfer: 1–3 business days, depending on your bank
• Debit Card: 3–5 business days

All withdrawals are subject to a security review. First-time withdrawals may take slightly longer as we verify your identity and payment details. If your withdrawal is delayed beyond the expected timeframe, contact extbo support for an update.

extbo does not charge a withdrawal fee for most payment methods. However, your bank or e-wallet provider may charge their own processing fees. For example, some banks charge a small fee for incoming transfers. Check with your payment provider for details. The minimum withdrawal amount on extbo is ₱200.

Deposits can be declined for several reasons:

• Insufficient funds in your e-wallet or bank account
• Your payment provider has blocked gambling-related transactions
• You entered incorrect payment details
• Your account has not been verified (KYC incomplete)
• You have reached your daily deposit limit (if you set one)

If your deposit is declined, check your payment method balance and settings, then try again. If the issue persists, contact extbo support with your transaction reference number.

extbo offers a wide variety of games for Filipino players:

• Slots: Hundreds of video slots with different themes, features, and jackpots
• Live Casino: Live dealer blackjack, roulette, baccarat, and poker streamed in real-time
• Fishing Games: Shade Dragon Fishing and other arcade-style fishing games
• Bingo: Multiple bingo rooms with different ticket prices and prize pools
• Table Games: RNG-based blackjack, roulette, baccarat, and poker variants
• Specialty Games: Monster Fight and other unique arcade-style games

New games are added to extbo regularly. Check the "New Games" section on the platform to see the latest releases.

RTP stands for Return to Player. It is the percentage of all wagered money that a game is expected to pay back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered. The remaining 4% is the house edge. RTP is calculated over millions of spins, so individual sessions can vary widely. A high RTP does not guarantee you will win — it simply means the game pays out more frequently over the long term. You can find the RTP for each game on extbo in the game's information panel.

Yes. All games on extbo use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. RNGs are regularly tested and audited by independent third-party testing agencies to verify that game results are truly random and cannot be manipulated by the operator or the player. Live dealer games are streamed in real-time from professional studios, and all card shuffles, wheel spins, and dice rolls are conducted by trained dealers under camera surveillance.

Many extbo slots and table games offer a demo mode (also called "play for fun" mode) that allows you to try the game without wagering real money. Demo mode is a great way to learn how a game works before you play for real. However, live dealer games, fishing games, and bingo do not have demo modes — these games require real-money bets to participate. To access demo mode, simply click on a game and select "Play for Fun" if the option is available.

Minimum bets vary by game. Most extbo slots allow bets as low as ₱1 per spin, making them accessible to casual players. Live dealer games typically have higher minimums — for example, live blackjack and baccarat tables may start at ₱50 or ₱100 per hand. Fishing games and bingo tickets also have varying minimum costs. Check the game's betting panel or information screen for specific minimum and maximum bet limits.

extbo offers a welcome bonus to new players who make their first deposit. The exact bonus amount and terms vary by promotion, but typically include a deposit match bonus (e.g., 100% up to ₱5,000) and/or free spins on selected slots. To claim the welcome bonus, opt in during your first deposit and meet the minimum deposit requirement. All bonuses are subject to wagering requirements — check the full terms and conditions on the extbo promotions page before claiming.

Wagering requirements (also called "playthrough" or "rollover") are the number of times you must bet your bonus amount before you can withdraw any winnings. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 in bets before the bonus and any winnings become withdrawable. Not all games contribute equally to wagering requirements — slots usually contribute 100%, while table games may contribute less. Check the bonus terms for full details.

Free spins are often awarded as part of a welcome bonus, reload bonus, or standalone promotion. To claim free spins, opt in to the promotion (if required) and meet any deposit or wagering conditions. Once credited, your free spins will appear in the eligible slot game. Open the game and your free spins will activate automatically. Winnings from free spins are usually credited as bonus funds and subject to wagering requirements before withdrawal.

Yes. extbo offers a loyalty rewards program for regular players. Every time you place a real-money bet on extbo, you earn loyalty points. Accumulate points to unlock rewards such as cashback, free spins, exclusive bonuses, and invitations to special tournaments. Higher loyalty tiers offer better rewards and faster point accumulation. Check the "Rewards" section in your extbo account dashboard to track your points and see available rewards.

Not always. Some extbo bonuses are restricted to specific games or game categories. For example, free spins are usually valid only on selected slots, and some bonuses may exclude live dealer games or fishing games from wagering contribution. Always read the bonus terms and conditions to see which games are eligible and how much each game type contributes to wagering requirements.

You must be at least 21 years old to register and play on extbo, in accordance with Philippine gaming regulations. extbo strictly enforces this age requirement through mandatory identity verification. Any account found to belong to a person under 21 will be immediately closed, and any funds will be forfeited. If you are a parent or guardian, please use parental control software to prevent minors from accessing online gaming platforms.

To set a deposit limit, log in to your extbo account and go to Account Settings > Responsible Gaming. Select "Deposit Limits" and choose a daily, weekly, or monthly limit. Once set, you will not be able to deposit more than your chosen limit within the specified period. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period. You can also contact extbo support to set or adjust your deposit limit.

Self-exclusion is a tool that allows you to voluntarily close your extbo account for a set period (6 months, 1 year, 3 years, or permanently) if you feel gambling is negatively affecting your life. During self-exclusion, your account will be closed and you will be blocked from creating new accounts on extbo. To activate self-exclusion, contact extbo support via live chat or email at [email protected]. Self-exclusion cannot be reversed once activated. For more information, visit the Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• NCMH Crisis Hotline: Call 1553 (available 24/7, free of charge)
• extbo Support Team: Contact us via live chat or email at [email protected] for confidential assistance
• PAGCOR Player Protection: Contact PAGCOR directly for complaints or concerns about gaming operators

Gambling is addictive. Know when to stop. For more resources, visit the Responsible Gaming page.

Yes. extbo uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and are never shared with third parties without your consent, except as required by law. extbo complies with the Philippine Data Privacy Act of 2012. For full details, read our Privacy Policy.

Yes. extbo offers two-factor authentication (2FA) to add an extra layer of security to your account. When 2FA is enabled, you will be required to enter a one-time code sent to your mobile number or email each time you log in. To enable 2FA, go to Account Settings > Security and follow the instructions. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you suspect someone has accessed your extbo account without your permission, take the following steps immediately:

• Change your password using the "Forgot Password" link
• Enable two-factor authentication (2FA) if you haven't already
• Contact extbo support via live chat or email at [email protected] to report the incident
• Review your account activity and transaction history for any unauthorized bets or withdrawals

extbo's security team will investigate and take appropriate action to secure your account.

Identity verification (KYC — Know Your Customer) is a legal requirement for all licensed gaming operators in the Philippines. extbo is required to verify that you are who you say you are, that you are at least 21 years old, and that you are not using the platform for money laundering or other illegal activities. KYC also protects your account from fraud and unauthorized access. Verification is a one-time process and typically takes less than 24 hours.