At extbo, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. Our responsible gaming program is built to give every Filipino player the tools, information, and support they need to stay in control and enjoy the extbo experience safely.
For most players across the Philippines — from Makati to Cebu, Davao to Quezon City — online gaming is a fun way to unwind after a long day. Spinning the slots, joining a bingo room, or trying your luck at a live dealer table on extbo is meant to be an enjoyable experience, full stop.
But we also know that for some people, gambling can become more than just entertainment. Problem gambling is a real concern, and extbo takes it seriously. That's why we've built a comprehensive responsible gaming framework that puts player wellbeing at the center of everything we do on the extbo platform.
Our approach is straightforward: give players the right information, the right tools, and easy access to help — before problems escalate. Whether you're a casual player or someone who plays regularly, extbo's responsible gaming features are available to you at any time, completely free of charge.
Gambling is addictive. Know when to stop. extbo encourages all players to set limits and play within their means.
extbo provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. All tools are free and take effect immediately upon request.
Set a maximum amount you can deposit into your extbo account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Set a maximum duration for each gaming session on extbo. When your session limit is reached, you will be automatically logged out and prompted to take a break. You can also configure on-screen reminders that appear at regular intervals during your session.
Take a short break from gaming by activating a cooling-off period of 24 hours, 48 hours, or up to 30 days. During a cooling-off period, your extbo account will be temporarily suspended and you will not be able to log in or place bets. This is ideal if you feel you need a short pause.
If you feel that gambling is negatively affecting your life, you can request a self-exclusion from extbo for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account will be closed and you will be blocked from creating new accounts on the extbo platform.
Set a cap on the maximum amount you are willing to lose within a given time period. Once your loss limit is reached, extbo will prevent you from placing further bets until the period resets. This tool helps you stay within a budget you are comfortable with.
Enable periodic on-screen notifications that display how long you have been playing and a summary of your net gaming activity during the session. Reality checks are a gentle reminder to step back, assess your session, and decide whether to continue or take a break.
To activate any of these tools, log in to your extbo account and visit the Responsible Gaming section, or contact our 24/7 support team via live chat or email at [email protected].
Problem gambling can develop gradually and is not always easy to recognize in yourself. Here are some common warning signs that gambling may be moving beyond entertainment and becoming harmful:
Spending more money on gambling than you originally planned, or more than you can afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Using gambling as a way to escape from stress, depression, anxiety, or other personal problems.
Repeatedly trying to cut down or stop gambling but being unable to do so.
If you recognize several of these signs in yourself or someone you know, please reach out to extbo's support team or contact the NCMH Crisis Hotline at 1553 (available 24/7, free of charge in the Philippines).
Answer honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use extbo's self-exclusion tool or seek professional support.
This quiz is for self-reflection only and is not a clinical diagnostic tool. If you are concerned about your gambling behavior, please contact a qualified mental health professional or reach out to extbo's responsible gaming team.
Every extbo account undergoes mandatory age verification during registration. Players must be at least 21 years old — the minimum legal age for casino-style gambling in the Philippines. We use government-issued ID verification to enforce this requirement without exception.
extbo's platform monitors player behavior for patterns associated with problem gambling — such as extended sessions, rapid loss chasing, or sudden increases in bet size. When our system flags a concern, our responsible gaming team will proactively reach out to the player.
Our 24/7 customer support team includes staff trained in responsible gaming practices. They can help you activate any of extbo's player protection tools, discuss your concerns confidentially, and connect you with professional support resources available in the Philippines.
Players who have activated a cooling-off period or self-exclusion on extbo are automatically removed from all promotional communications. We will not send bonus offers, free spin notifications, or re-engagement messages to players who have chosen to take a break.
extbo provides clear, honest information about how our games work — including return-to-player (RTP) rates, the role of random number generators (RNGs), and the mathematical reality that the house always has an edge. Informed players make better decisions.
If you are concerned about a family member's gambling behavior, extbo's support team can guide you on how to request a third-party exclusion on their behalf, and provide information about family support resources available to Filipino households affected by problem gambling.
Under Philippine gaming regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. extbo strictly enforces this requirement and will immediately close any account found to belong to a person under 21.
If you are a parent or guardian, we encourage you to use parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor has registered on extbo, please contact us immediately at [email protected] so we can take prompt action.
If you or someone you know is struggling with problem gambling, help is available in the Philippines. Reaching out is a sign of strength, not weakness. These resources are free and confidential.
National Center for Mental Health
Available 24/7 · Free of charge · Philippines
Contact us via live chat inside the extbo platform or email us at [email protected] for confidential responsible gaming assistance.
PAGCOR oversees responsible gaming standards for licensed operators in the Philippines. Players may contact PAGCOR directly for complaints or concerns about gaming operators.
Gambling is addictive. Know when to stop.
extbo cares about your wellbeing. Play responsibly, set your limits, and never gamble more than you can afford to lose.
Join thousands of Filipino players who enjoy extbo's games responsibly. Log in to your account to set your deposit limits, session timers, and other responsible gaming tools before you start playing.
Must be 21 years or older. Gambling is addictive. Know when to stop.